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5 Must Ask Questions Regarding POS Systems

With so much information from different sources concerning point of sale systems, it is easy for anyone to get confused. It is possible to do your homework and end up with the right point of sale system vendor or you might end up making a bad choice and regret later on. The above is why you do not want to leave the smallest part of your decision-making process to chance. You want to find the right point of sale system to run your business effectively. There are numerous advertisements in the media about different point of sale systems, so you need to be careful since all they do is try to convince you just how great a particular product is. However, to help you make the right decision, here are simple questions you can start asking vendors like Shopify to help you get a product that will work for you.

How will this system fit in my business?

Image provided by client

Image provided by client

When you ask your vendor the above question, he or she is likely to ask you some questions in order to have a better understanding of what your business requires. A vendor will ask you what type of business you are in and what you would expect from a point of sale system. More often than not, the point of sale system will have a place in the retail and hospitality industries or a combination of both. A system in the above industries is useful in factoring in discounts, loyalty points, several layers of tax brackets, and more. In the hospitality industry, you might need help with splitting checks, booking reservations, keeping track of table orders, and printing checks twice for the kitchen and cashier. In your responses, be as specific as possible since the technician needs all the information that he or she can get, in order to arrive at a system that will work best for you.

According to Software Advice’s ‘Ten Best Practices for Selecting Retail POS Software’, you are the best judge of the system to run in your business. Therefore, get to know as much as you can to get the best fit for your business.

Can I get a demo?

You can come across a point of sale system that is a little more complicated than others are. However, you will need to filter out which features are necessary and which ones are not. There might be some features in a particular point of sale system you do not need, so make sure to understand what you need and what the point of sale systems have to offer. Software advice suggests that point of sale systems should be “highly intuitive and easy-to-use.” Many vendors would be willing to provide a demo, which is a great way of getting to understand how the system works. After knowing how the point of sale system works, you can decide whether to go for it or not, and if you like it, you can train your staff to use it.

Is the software reliable?

You have seen computer systems break down at some point. More often than not, a system breakdown can result from virus infections or a misuse of the system. In some cases, the software may be a recent upgrade that has not been around long enough to prove its viability. For whatever reason, you have to know the extent of your vendor’s accountability. Some vendors may offer less expensive options, but they can get out at any time and leave you without support. It is why you will also need to look at the vendor’s reputation to know if you can rely on them in the future.

Can I manage multiple stores?

One thing you need to keep in mind is having the ability to integrate two or more stores in one point of sale system. Although you may only have one store, you will also need to consider if your vendor can support your expansion plans. You should have a plan of operating several stores in the future, or even having a mobile store, a phenomenon that is spreading fast these days. According to softwareadvice.com, Janna Finch says that there are challenges when a business “transitions from one storefront to two.”

Can I get support anytime?

Even after a demo test, there are instances when things can get out of control. Make sure to note whether your most preferred system has a user-friendly interface or even a channel through you can get basic troubleshooting steps, in case it develops problems. You may have implemented a new discount scheme for the products you sell, and on the first day, the point of sale system is not applying the correct discount. In the above scenario, you can grab a paper receipt as a last resort. However, if you can get a hold of support over the phone and get the point of sale system up and running again, that would be much better. According to merchantmaverick.com, it is best to have a point of sale system that has an automatic support system, even if you will have to pay extra for it.

Do not limit yourself to these questions but feel free to ask some more from your vendor. You may have more on your mind after seeing this list. You want to get a point of sale system that can serve its purpose and maybe a little bit more.

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Toni is a professional lifestyle blogger living on the sunny Florida Gulf Coast. She has a passion for Disney, Travel, Fashion, Cooking, Tech, Family Fun Ideas, Reviews, Giveaways and loves being able to share that with her readers!
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